Terms and Conditions 1ee – Complete Platform Usage Guide

These Terms and Conditions constitute a valid and binding agreement between you ("User" or "Member") and 1ee ("Platform", "We", "Company"). By accessing or using this platform in any way, you confirm that you have read, understood, and agreed to comply with all the rules stated herein.

These terms cover all services provided by 1ee including but not limited to Live Casino, Fish Shooting Games, bingo, the VIP program, promotions, the mobile app, and all other platform features.

To register and use the platform 1ee, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Possess full legal capacity to enter into a binding agreement under Malaysian law.
• Not a resident or citizen of any territory or country that explicitly restricts the use of such platforms.
• Never been closed or banned from the platform 1ee previously for any reason.
• Register one account only — multiple accounts per individual are strictly prohibited.

1ee reserves the right to request proof of eligibility at any time and to take appropriate action, including account suspension or closure, if eligibility requirements are not met.

When registering an account at 1ee, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identification card, date of birth, an active email address, and a valid Malaysian phone number.

Identity Verification Process (KYC)

Before making your first withdrawal, all members are required to complete the Know Your Customer (KYC) process. The required documents are:

• Clear front and back photo of your Malaysian Identity Card (MyKad)
• A selfie photo holding your MyKad beside your face
• Proof of current address (bank statement or utility bill within the last 3 months)

KYC is typically approved within 1–2 business hours. Once approved, your account's full withdrawal limit will be activated.

Deposit

Deposit to account 1ee can be made via the following methods: DuitNow QR, FPX (all major Malaysia banks), Touch 'n Go eWallet, GrabPay, and Boost. Deposits are processed automatically and credits typically appear within 1–5 minutes after a successful payment.

The minimum deposit amount is RM 10. No global maximum daily deposit limit is set, however specific limits may apply to individual payment methods.

Withdrawal

Withdrawals can only be processed to the same payment method used for the deposit, or to a verified Malaysian bank account in your name. Withdrawals to third parties or accounts not in the member's name are strictly prohibited.

• Minimum withdrawal amount: RM 30
• Processing time: within 24 working hours for regular members
• VIP members receive priority processing (1–8 hours depending on tier)
• KYC must be fully completed before your first withdrawal can be processed

All bonuses and promotions offered by 1ee subject to specific terms and conditions stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Every bonus comes with wagering requirement that must be met before bonus credits can be converted into withdrawable funds.
• Wagering requirements are typically between 15x and 35x — the exact amount is stated in the individual promotion terms.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses not used within 30 days of the credited date will expire automatically.
• Any attempt to abuse the bonus system — including using multiple accounts or manipulating wagering requirements — will result in the cancellation of all related bonuses and credits, and may lead to account closure.

VIP Program

VIP Program 1ee consisting of six tiers (Bronze to Elite) is automatic and based on monthly gaming activity. VIP points are recalculated every calendar month. VIP benefits include weekly cashback, higher withdrawal limits, and access to exclusive games. Full details are available on the VIP.

All games on the platform 1ee operates using an independently audited and certified Random Number Generator (RNG) system, or via live streaming from licensed casino studios. This ensures every game outcome is random, fair, and free from any manipulation.

• Game results generated by the RNG system are final and cannot be disputed.
• In the event of a technical disruption during a game session, 1ee will review the server logs and resolve the matter fairly based on system records.
• Any outcome arising from a clear software error — where the result obviously does not reflect the intended game outcome — may be voided by 1ee.
• Players are responsible for understanding the rules of each game before playing.

You are solely responsible for keeping your account login information secure at 1ee. This includes passwords, OTPs, and any two-factor authentication information.

• Do not share your password or login credentials with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after every session, especially when using a shared device.
• Report any suspicious activity to the support team 1ee immediately.

1ee will not be held liable for any losses resulting from unauthorized access caused by a user's negligence in safeguarding their login credentials.

Platform usage 1ee is subject to strict conduct requirements. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all remaining funds:

• Fraud and Forgery: Providing false information during registration or KYC, falsifying identity documents, or submitting fraudulent claims.
• Multiple Accounts: Registering or using more than one account to gain promotional advantages or circumvent imposed limits.
• Money Laundering: Using the platform 1ee as a channel to launder or conceal illegally obtained funds.
• Bonus Abuse: Any systematic attempt to exploit the bonus system, including publicly known bonus arbitrage techniques.
• Use of Unauthorized Software: Using bots, automated scripts, artificial intelligence software, or other third-party tools to gain an unfair advantage in games.
• Collusion: Colluding with other players to manipulate game outcomes or exploit the system.

Account 1ee may be closed or suspended under certain circumstances:

Closure by Member

You have the right to close your account at any time by contacting the support team at 1ee. Before the closure is processed, all valid remaining funds will be returned to the payment method registered under your name, subject to the settlement of any pending transactions.

Suspension / Closure by 1ee

1ee reserves the right to suspend or close accounts for reasons including:

• Violation of any section of these Terms and Conditions
• Reporting fraud or suspicious activity
• Requests by authorities or law enforcement agencies
• Inability to verify member identity
• Self-initiated request for self-exclusion through responsible gaming program

Platform 1ee is provided "as is" without any express or implied warranties. While we strive to ensure uninterrupted service, we do not guarantee that the platform will always be available without technical disruptions.

In any event, the maximum liability of 1ee to any member shall not exceed the total funds deposited by that member in the 30 days prior to the claim. 1ee is not responsible for:

• Loss of anticipated profits, revenue, or data
• Service disruptions due to factors beyond our control (force majeure)
• Losses resulting from the user's negligence in safeguarding their account
• Differences in processing times by third-party banks or e-wallets

1ee is committed to the principles of responsible gaming. We provide the following tools to help members manage their gaming activity:

• Daily / Weekly / Monthly Deposit Limits: Set a limit on the total deposit amount you can make within a selected period.
• Session Time Limit: Limit your gaming session duration to avoid excessive play.
• Play Break: Take a temporary break from the platform for a period of 24 hours to 30 days.
• Long-Term Self-Exclusion: Voluntarily close access to your account for a period of 6 months or more.

For more information about our responsible gaming program, please visit the Responsible Gaming.

1ee reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the platform.

You are responsible for reviewing these terms periodically. The "Updated" date at the top of this document indicates the date of the most recent amendment. Continued use of the platform after an amendment is published constitutes your acceptance of that amendment.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these terms shall be resolved through the process established by 1ee, including alternative dispute resolution where applicable.

If you have any questions regarding these Terms and Conditions, please contact our support team via live chat on the platform or by email at [email protected].