At 1ee, your privacy is not merely a legal obligation — it is a core value we uphold in every aspect of our platform's operations. This document clearly outlines how we collect, use, store, and protect your personal information.
A concise overview of your data lifecycle from start to finish — transparent, secure, and strictly for the stated purposes.
Data is collected only during registration, KYC, and platform usage
All data is encrypted with 256-bit SSL immediately upon receipt
Data is stored on secure servers with access restricted to authorised personnel
Data is only used for the purposes stated in this policy
Active monitoring system to detect any unauthorized access
Data is securely deleted when the retention period expires or upon request
This Privacy Policy describes the privacy practices 1ee regarding the collection, use, disclosure, storage, and protection of personal information of our platform users. This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
By registering or using the platform 1ee, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform.
This Privacy Policy applies to all users who access the 1ee via the website 1ee.run or the 1ee mobile app for Android and iOS. This covers all services offered, including Live Casino, Fish Shooting Games, bingo, the VIP programme, and all related communications.
"Personal Data" in this policy refers to any information that can be used to identify you directly or indirectly — including your name, address, phone number, financial information, and platform usage data.
1ee is committed to processing your personal data lawfully, fairly, and transparently. We only collect data that is strictly necessary to provide you with quality services.
Below are the categories of data we collect, along with specific examples and the methods by which they are collected:
| Data Category | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account registration, KYC |
| Contact Information | Email address, phone number, residential address | Registration, verification |
| Financial Data | Bank account number, transaction history, account balance | Deposits, withdrawals |
| Usage Data | Game records, betting history, login timestamps | Platform activity |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| KYC Documents | MyKad image, verification selfie, proof of address | Upload document |
We never stores full credit or debit card numbers. All payment transactions are processed through independently certified payment gateways.
Every piece of data we collect has a clear and specific purpose. We do not use your data for any other purpose without your prior consent.
Under the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia, 1ee only processes your personal data on the following lawful bases:
1ee does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your data in the following limited and specific circumstances:
All third parties with whom we share data have signed strict data confidentiality agreements and are required to uphold data protection standards equal to or higher than 1ee.
1ee implements a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
1ee retains your personal data only for as long as necessary for the stated purposes or as required by law:
Once the retention period expires, your data will be permanently deleted or converted into an anonymized format that cannot be linked back to your identity.
Platform 1ee uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality and security of the platform.
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data we hold:
To exercise any of these rights, contact our support team via live chat on the platform or email us at [email protected]. We will respond within 30 working days.
Platform 1ee is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.
As part of our KYC process, we verify the age of all users before they are permitted to access our services in full. If we determine that an account was registered by someone under the age of 18, the account will be closed immediately and all associated data will be securely deleted.
If you believe that a child under the age of 18 has registered an account on the 1ee platform, please contact us immediately at [email protected] so that immediate action can be taken.
1ee reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements.
You will be notified of any material amendments through:
Continued use of the platform after amendments take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We take all privacy-related enquiries seriously and will provide a complete and meaningful response to every enquiry received.
A visual summary of the key rights you hold as a 1ee platform user regarding your personal data.
You have the right to know what data we collect, why it is collected, and how it is used. All of this is openly explained in this policy.
If your data is inaccurate, you may request a correction at any time through 1ee customer support and we will update the record within a reasonable timeframe.
Under certain circumstances and subject to legal obligations, you may request that your data be permanently deleted from our systems.
You may object to the processing of your data for marketing or analytics purposes at any time, without affecting your basic right to use the platform.
Six concrete actions we take every day to ensure your privacy and data security remain protected.
Every bit of data transmitted between your device and 1ee's servers is encrypted to the 256-bit SSL standard — the same encryption technology used by Malaysia's leading banking institutions to protect financial transactions.
Not all 1ee staff have access to user data. The need-to-know principle is strictly enforced — only individuals who require access for their specific duties are granted permission, and all access is logged.
1ee's automated monitoring system operates 24 hours a day, 7 days a week to detect any suspicious activity on your account. Any anomaly will trigger an immediate alert and a prompt response from our security team.
All data handling practices at 1ee are designed to comply with Malaysia's Personal Data Protection Act 2010. We conduct periodic internal compliance reviews and stay up to date with any amendments to relevant legislation.
1ee has never and will never sell, rent, or trade your personal data to advertisers, third-party analytics companies, or any other entity for marketing purposes. Your data belongs to you — it is not our commodity.
1ee's infrastructure and systems undergo regular penetration testing by independent security experts. Any identified vulnerabilities are addressed promptly before they can be exploited by unauthorised parties.
At 1ee, your privacy is more than a checkbox on a compliance list. It is a core value that shapes how we build our products and serve every player. Join our community with complete confidence.
This platform is for users aged 18 and above only. Play responsibly.