At 1ee, we believe entertainment should remain entertainment. Our platform is equipped with comprehensive self-management tools so you stay in control of your gaming experience — not the other way around.
Responsible gaming is not just a slogan or a legal disclaimer we are required to display. For our team 1ee, it is how we think about the relationship between our platform and every player who trusts us with their time and money.
Simply put, responsible gaming means playing for enjoyment — not as a way to solve financial problems, not as an escape from life's pressures, and not with money you cannot afford to lose. As long as you play within the limits you set for yourself, this form of entertainment can be something positive and fun.
At 1ee, we understand that not everyone has the same relationship with gaming. Some can play occasionally without any issue. Others may be more vulnerable to problematic gaming behaviour. That is why we provide tools and support for everyone — not just those who are already struggling.
Core Principles of 1ee: The health and well-being of our players matter more than any short-term profit. We would rather lose a player to a play break than watch someone play beyond their means.
Smart gaming starts before you even open the app. Here are some practical guidelines we recommend to all members 1ee:
Before starting a gaming session, decide how much you are willing to spend — and treat that amount as an entertainment cost, just like a movie ticket or a dinner out. If your budget runs out, stop. Do not top up your deposit hoping to "win back" your losses.
This is one of the most dangerous behaviours in any game of chance. Chasing losses — continuing to play with larger bets in an attempt to recover money already lost — almost always leads to even greater losses. If you find yourself doing this, it is a clear signal to stop and take a break.
One simple rule: never use money set aside for essential needs such as rent, utility bills, food, or your children's education for online entertainment. This platform 1ee is for entertainment, not as a source of income.
Playing for extended periods without a break can impair your judgement and lead to poor decisions. Set a reminder to stop every one or two hours, get up, drink some water, and give your mind a rest.
Work stress, family issues, depression, or any form of emotional distress can impair your judgment while playing. If you are not in a good emotional state, this is not the best time to play. Wait until you are feeling better.
All self-management tools at 1ee is accessible directly from your account settings. It is free, straightforward, and takes effect immediately once you activate it.
We understand that there are certain moments in life when a person may be more vulnerable to problematic gaming behaviour. This can happen during sudden financial stress, job loss, relationship difficulties, or other personal crises.
This is when our responsible gaming tools matter most. Our support team 1ee is also trained to identify players who may need assistance, and we will always reach out — not push you to keep playing.
If at any point you feel that gaming is starting to control you rather than the other way around, please take the courageous step of contacting our team or activating one of our protection tools immediately. That action is a sign of strength, not weakness.
Platform 1ee is strictly for individuals aged 18 and above only. This is not merely a legal requirement — it is our moral responsibility. We implement multiple measures to prevent underage access:
If you share a device with younger family members, make sure you log out of your account 1ee every time you finish using it. Also consider using a strong password and the screen lock feature on your device.
The 1ee support team is ready to help you activate any responsible gaming tools or address any concerns you may have.
Six self-management tools we provide free of charge to all members — activatable directly from your account settings without needing to contact support.
Set a maximum amount you can deposit within your chosen period. This limit takes effect immediately and can be lowered at any time, but requires a 24-hour waiting period if you wish to raise it — to ensure your decision is a rational one.
Most RecommendedSet a time limit for each of your gaming sessions — from 30 minutes to several hours. When your time is up, the platform will send a warning and automatically log you out of the current session if you do not respond. Useful for those who tend to lose track of time.
Popular ToolsSet a maximum net loss amount you are willing to absorb in a single day. Once this limit is reached, your account will be blocked from any betting activity until the next session begins the following day — helping you avoid impulsive decisions.
Financial ControlsNeed a break from the platform without closing your account? A play break lets you step away for anywhere between 24 hours and 30 days. During the break, you cannot log in, play, or make deposits — but your funds remain safe and can be withdrawn at any time.
Smart BreakFor those who feel they need a longer break, self-exclusion allows you to close account access for a minimum period of 6 months up to permanently. This is a serious commitment — once activated, it cannot be reversed during the chosen period without going through a review process.
Strong ProtectionView your complete activity history — deposits, wagering, wins, and withdrawals — all in one clear overview. Understanding your actual spending patterns is the first step toward making smarter, more controlled gaming decisions.
Full TransparencyProblem gambling rarely appears overnight — it usually develops gradually. Recognise these early warning signs so you can act before things become more serious.
You are playing with money meant for essentials such as bills, rent, or food.
You find yourself continuing to play despite having intended to stop multiple times.
Gaming is starting to affect your relationships with family, friends, or your work performance.
You frequently chase losses — continuing to play with larger bets to "win back" money you have lost.
You hide your gaming activity or the amount spent from people you care about.
You borrow money or sell assets to fund your gaming activity.
If you recognise any of the signs on the left in yourself, do not wait. Here are concrete steps you can take right now.
Log in to your 1ee account and go to Settings > Responsible Gaming. Activate deposit limits or a play break instantly.
Our live chat team is available 24/7. They are trained to listen and help without judgment — you don't have to face it alone.
Speaking with a counsellor or mental health professional experienced in gaming issues can provide a more comprehensive perspective and set of strategies.
Telling your partner, a family member, or a close friend about what you are going through can be a powerful source of strength and accountability on the road to recovery.
Answer the following questions honestly. If you answer "yes" to three or more, consider seeking help or activating our self-control tools.
Have you ever wagered more money than you originally planned?
Have you ever felt the need to hide your gaming activity from others?
Have you ever borrowed money or sold something to fund your gaming?
Do you frequently think about gaming even when doing other things?
Have you ever played to escape problems, stress, or feelings of sadness?
Has gaming affected your relationship with family or your work performance?
Have you ever tried to stop or cut back on gaming but were unable to?
Do you often feel restless or irritable when trying to cut back on gaming?
If you answered "yes" to 3 or more questions, we encourage you to contact our support team or activate our responsible gaming tools now.
Activate Limits on My AccountAnswers to the most frequently asked questions by 1ee members regarding our responsible gaming tools and policies.
A great platform is not just one that gives you an enjoyable game — it is one that also makes sure you are still doing well after each session ends. That is 1ee.
This platform is for users aged 18 and above only. Playing responsibly is always your best choice.